IPTV Fast · United Kingdom

Refund policy Fair & clear rules

When we can issue a full refund, when we cannot, and how the optional £10 app activation fee works on 3- and 6-month plans.

This policy is part of our Terms of Service. For how we handle personal data, see our Privacy Policy.

  • 72h / 7-day rules
  • Exclusions
  • £10 fee
  • UK support
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IPTV Fast UK refund and customer support

Refund policy details

The same rules below apply wherever you see them referenced on iptvfast.net, including checkout and support messages.

Refund policy

The following rules apply to payments for IPTV Fast subscriptions and related services. They are part of how we stay fair to customers and sustainable as a service.

Eligibility for a refund

We are happy to offer a full refund if you have paid for your subscription and one of the following conditions is met:

  • No support response: You have a technical issue and our support team (via email or WhatsApp) fails to respond to your request for help within 72 hours.
  • Problem not solved: You have a major technical problem with our service (not caused by your internet or device) and our team is unable to find a solution for you within 7 days of your initial report.

No refund will be accepted

We cannot offer refunds if your issue is not related to the stability of our service. Refunds will not be provided in the following cases:

  • Change of mind: You simply decide you no longer want the subscription after payment.
  • Client-side issues: Your device is too old, your TV is not compatible, or your internet connection is not fast or stable enough. We require a minimum of 20 Mbps stable internet for smooth streaming.
  • Provider issues: A specific channel or VOD item is temporarily blocked or removed by the upstream provider. We do not control the content and cannot guarantee 100% channel availability.
  • Problem solved: The issue is on your (the client’s) side, and our team has provided proof (such as a video) showing that the service is working correctly on our end.

A note on app activation fees

The optional £10 activation fee for paid media players (such as IBO Player) on 3-month and 6-month plans is strictly non-refundable. This fee is paid to support app developer access for the chosen period and is separate from your main subscription refund rules above.